General Inquiries

Our National Call Centre is available Monday to Friday, 9:00 a.m. to 6:00 p.m. EST.

Local Telephone: (416) 865-1999

Toll-Free Telephone: 1-800-970-0700

Local Fax: (416) 945-6500

Toll-Free Fax: 1-800-267-2080

Mailing Address:

FirstLine Mortgages P.O. Box 580

Commerce Court Postal Station

Toronto, ON M5L 1G6

Email: servicing@firstline.com

• For your privacy, do not email requests for mortgage financial information or changes. These requests can only be processed through our secured site after password entry, and we are unable to respond to such inquiries via email. To help our response team assist you better, please include your mortgage number in the subject line. If you do not have your mortgage number, please include the first and last name of the registered mortgage holder as shown on the property title, along with the full property address.
  
• Only documents with the following extensions will be accepted: .doc, .xls, .txt, .jpg, and .pdf. Attachments in other formats will not be processed, and you will not receive a reply due to virus protection policies. If you require access to our secure website, please contact us at 1-800-970-0700, our business hours are Monday to Friday, 9:00 a.m. – 6:00 p.m. EST.